1-year warranty on refurbished devices: what it covers and how it works

The biggest prejudice against buying used goes like this: if something breaks, you are on your own. With refurbished devices from remarket.ch, the opposite is true: you get a 1-year warranty, just as you would expect with a new purchase, only at the refurbished price. Here is what that means in practice.

What the warranty covers

The warranty covers technical defects not caused by external impact: a speaker goes silent, the battery drops far below the expected level, a sensor fails, a charging problem appears. In short: if the device no longer does what it could do when you bought it, that is a warranty case, for a full year from the date of purchase.

What it does not cover

Honesty is part of the deal: drop damage, water damage and normal wear (such as gradual battery ageing within the usual range) are not warranty cases, just like with any warranty, including on new devices. For cases like these, our workshop is there for you with fair fixed prices, and if you want protection against drops and the like, the phone insurance is the right add-on.

How a warranty claim works

1. Get in touch with your order number, via the contact form or directly in one of our stores in Basel, Bern or Solothurn.
2. We inspect the device in our own workshop, the same place it went through the 80-point diagnosis during refurbishment.
3. Repair or replacement: in most cases the device is repaired quickly; otherwise you receive an equivalent replacement device.

The decisive difference from many marketplaces: with us, no anonymous third-party seller is responsible. Sales, testing and workshop are all under one roof, which makes warranty cases straightforward and fast.

Warranty vs. 14-day right of return

The two are easily confused: the right of return applies for 14 days from receipt, no reasons needed, in case the device just is not right for you (size, colour, gut feeling). The warranty applies for 1 year and covers technical defects. Together they form the buyer protection that makes buying refurbished as risk-free as buying new.

Why we can afford this

A one-year warranty on used devices only works if the testing is right. That is exactly why every device goes through the 80-point PhoneCheck diagnosis before sale: we know what we sell, right down to the measured battery capacity. The warranty is not a gamble; it is the logical consequence of quality control.

Conclusion

A 1-year warranty, 14-day returns and our own workshop: buying used from remarket.ch is legally and practically as well protected as buying new. You will find all the details on the warranty & buyer protection page, and the certified devices in the shop.