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Warranty & buyer protection
Every refurbished device comes with a 12-month warranty, 14-day returns and secure payment. So you buy used with the safety of a professional retailer, with no risk.
Claim your warranty in 3 steps
Frequently asked questions about the warranty
Every refurbished device comes with a 12-month warranty from the date of purchase. If a defect not caused by you appears in that time, we take care of it.
The warranty covers malfunctions and defects not caused by improper use, drops, water or third-party tampering. For a valid case we repair the device, replace it or refund the purchase price.
Simply contact our support with your order number. We review the case and tell you what happens next.
Yes. Regardless of the warranty you have a 14-day return policy: if you don't like your device, send it back with no reason needed and get your money back.
Very secure. You can conveniently order on invoice and pay only once you have received and checked the goods. We also offer other established payment methods with buyer protection, no prepayment risk like with private sales.