How can we help you?

We offer tested iPhones, Samsung Galaxy, iPads, MacBooks, iMacs, Mac Minis, Apple Watches and accessories, all professionally refurbished in Switzerland.

We offer three condition grades: Like new (no visible signs of use), Very good (minimal signs of use) and Good (slight signs of use, fully functional). Every device is tested, cleaned and inspected by our technicians in Basel, Bern and Solothurn.

Yes, you can view and test any device at our stores in Basel, Bern or Solothurn before you decide.

Choose your device, add it to your cart and complete your order with your preferred payment method. You'll receive an order confirmation by email.

As long as your order has not been shipped, you can cancel it free of charge. Simply contact us by email or phone.

Yes, all smartphones and tablets we sell are SIM-lock free and can be used with any carrier worldwide.

Go to remarket.ch/sell, select your device and answer a few questions about its condition. You'll receive an instant price offer. If you accept, you can ship your device for free or drop it off at a store.

The price is based on model, storage size, condition and current market value. Our algorithm calculates a fair, market-based price in real time.

After receiving and inspecting your device, payout is made within 1–3 business days to your bank account, or instantly as credit to your remarket.ch account.

If the condition differs from your description, you'll receive an adjusted offer (counter offer). You can accept it or have your device returned free of charge.

Yes, please factory-reset your device before sending it and sign out of iCloud / Google. This protects your data. We also perform a professional data wipe.

Yes, you can bring your device to our stores in Basel, Bern and Solothurn, have it evaluated and receive your payout immediately.

Orders are usually shipped within 1–2 business days via A-Post. Delivery is made directly to your address.

Shipping within Switzerland is free, with every order.

Yes, you can choose store pickup in Basel, Bern or Solothurn at checkout. We'll notify you as soon as your device is ready.

You have a 14-day return policy. Contact us and we'll send you a free return label. After receiving and inspecting the item, you'll get your refund within 3–5 business days.

Contact us immediately with photos of the damage. We'll arrange a replacement or full refund.

We accept Visa, Mastercard, PostFinance, TWINT, PayPal, payment by invoice and instalments up to 24 months. Cash payment is also available for in-store pickup.

Yes, we offer invoice payment via Powerpay and instalment payment via heylight. Please note: these payment methods may require identity verification with an ID card, driving licence or passport. This is for your security and ours.

Enter your code in the «Voucher code» field in the cart and click «Redeem». The discount is applied immediately to the total.

When selling your device, you can have the amount credited to your account. You can use this credit for purchases at any time or have it paid out.

Yes, all prices include Swiss VAT. You'll receive a detailed invoice by email after your order.

Every device comes with at least 12 months warranty. The warranty covers hardware defects and malfunctions not caused by improper use.

Contact us by email or phone. We'll review your case and offer a quick solution, either repair, replacement or refund.

Every device goes through a multi-step testing process: hardware diagnostics, battery check, display test, camera inspection, professional cleaning and data wipe. All done by our technicians in Basel, Bern and Solothurn.

Refurbished means a used device has been professionally tested, cleaned, repaired if needed and factory-reset. You get a device that works like new, at a significantly lower price.

We check the battery capacity of every device. Devices with less than 80% capacity receive a new battery. You can find the current battery status in the product description.

We repair screens, batteries, charging ports, cameras, speakers and other components for iPhones, iPads, Samsung devices and MacBooks.

Costs depend on the device and type of repair. You'll receive a transparent quote upfront, no hidden fees.

Most repairs are completed the same day when you drop off the device at a store. For mail-in repairs, it takes 2–4 business days.

Yes. With original parts you get 1 year warranty, with premium replacement parts 3 months warranty on the repaired component.

Yes, you can send your device for free. Start the repair order online and receive a shipping label.

Click «Register» and enter your email address and a password. You'll receive a confirmation email to activate your account.

Click «Forgot password» on the login page. You'll receive a link by email to set a new password.

Your data is processed in accordance with Swiss data protection law (DSG) and is never sold to third parties. Details can be found in our privacy policy.

Yes, contact us by email and we'll delete your account along with all stored data within 30 days.

Basel, Viaduktstrasse 42, 4001 Basel (Headquarters)
Basel, St. Jakobs-Strasse 397, 4052 Basel (St. Jakob-Park)
Bern, Industriestrasse 10, 3321 Schönbühl (Shoppyland)
Solothurn, Hausimollstrasse 14, 4622 Egerkingen (Gäupark)

Our stores are open Mon–Fri 09:00–18:30 and Sat 10:00–18:00. Public holidays may vary, check our contact page for current times.

By phone at 061 511 22 44 (Mon–Fri 09:00–18:30, Sat 10:00–18:00), by email at info@remarket.ch or directly at one of our stores. We typically respond within 24 hours.

Yes, we offer tailored solutions for businesses: bulk device purchasing, corporate repairs and IT recycling. Contact us for a custom quote.